Practice Policies


When visiting their Doctor, all patients need to feel reassured that they will be treated with the utmost discretion, and that any information divulged to their Doctor or Reception staff will be kept confidential. All staff employed at the Practice are held in a position of trust and are required to sign a confidentiality statement, declaring that any information handled or witnessed by them, will be treated with the confidentiality it deserves. Staff are obliged not to discuss any patient data with persons other than those who are authorised and involved with the Practice.

General Data Protection Regulation (GDPR)

Our Privacy Information Leaflet explains how your personal data is processed by the Practice. You can get a copy of the leaflet from reception, or download it here.

Privacy Information Leaflet

Suggestions & Complaints

We are always happy to hear suggestions patients may have to improve the services we provide. We do try to give the best possible service but there may be times when you feel this is not happening. If you have a complaint about any aspect of the service you have received, please let us know. We operate a practice complaints procedure in line with national NHS guidelines; copies of the procedure are available from reception staff and our Practice Manager, Laure Flowerdew, will be happy to speak to you on any matter of concern.

Patient Rights  


Patients should attend their appointments at the arranged time. If you are unable to attend an appointment, please help to reduce waiting times by cancelling it as soon as possible. When an appointment is not kept, this is noted in your medical records.

All services will be provided professionally and courteously and you the patient should reciprocate this level of behaviour.

Patients have the right to confidentiality and doctors, nurses and all other member of staff operate a strict policy of patient confidentiality.

Patients are welcome to view their medical records. Please contact the Practice Manager, Laure Flowerdew, to arrange this.

It is our job to give you treatment and advice. Following discussion with you, you will receive the most appropriate care, given by suitably qualified people. No care or treatment will be given without your informed consent. In the interest of your health it is important for you to understand all the information given to you. Please ask questions if you are unsure of anything.

Violence & Aggression

The Practice operates a Zero Tolerance policy against violence and aggression and does everything possible to protect staff, patients and visitors from unacceptable behaviour. Appropriate action will be taken by the practice, which may involve removal from the practice list and/or involvement of the police.


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